Introduction

Do you have performance woes on your production websphere environment? Are you uncertain about your ability to scale your existing applications to meet future demand? Is high availability and disaster recovery a part of your topology which is always avoided, and never addressed? Are your application servers crashing regularly and/or randomly?

We can help you with these issues, and more, with Virtual-WebSphereAdmin (Virtual-WSA) - a cost-effective approach to WebSphere Application Server administration providing 24x7 production support with guaranteed SLAs!

Cellos Tech’s Virtual WebSphere Administration service provides our clients with around-the-clock access to highly experienced and certified operations engineers, who can assist you with your WebSphere installation, configuration, troubleshooting, support, maintenance and consulting needs. Our delivery team, combined with our deep knowledge of the IBM WebSphere platform, delivers a superior quality product, making Cellos Tech your partner for success.

What We Do For You

Cellos Tech’s Virtual-WSA team is composed of highly trained systems architects and operations engineers who have a proven track record with all sorts of enterprise application server configuration, diagnosis, and analysis tasks, including the following:

  • Installation and Configuration
  • Migration and Upgrade
  • Custom web application implementation
  • Consulting
  • Mentoring
  • Troubleshooting
  • Performance Tuning

The Professional Services group of Cellos Tech backs the Virtual-WSA service, so far more than your application server monitoring and administration needs are covered. You also have access to specialists in the areas of Database, Data Warehousing, Business Intelligence, Portal, Application Development and more.

Whether you are dealing with a ClassNotFoundException or JVM crashes; if you need help setting up SSL or scaling out a multidimensional WebSphere cluster, we can help!

Feature Matrix

We offer 3 options to engage our Virtual-WSA services, and the matrix below shows you the comparison between the service offerings - the key difference is in the hours of support and the associated SLAs. Contact us to determine the right fit for your needs and your budget!

Hourly Pro WSA Enterprise WSA
Access to Java Application Server Experts
WebSphere Application Server Support
WebSphere MQ Support
WebSphere Message Broker Support
WebSphere Enterprise Sevice Bus Support
WebSphere Process Server Support
WebSphere Portal Support
App Server Installation
App Server Configuration
App Server/JVM Performance Tuning
App Server/JVM Troubleshooting
App Server Clustering
Web Server Integration
SSL Configuration
Database Integration
Access to Liferay and IBM WebSphere Portal Experts
Access to Application Performance Management Tool Experts
Web-based Support Business Hours (8 x 5) Business Hours (8 x 5) 24 x 7
Max Web-based Response Time 1 Business Day 1 Business Day
Toll-free Phone Support Business Hours (8 x 5) 24 x 7
Max Phone Response Time 4 hours 2 hours
Emergency Response Time (for systems down type issues reported over the phone) 2 hours 1 hours

Supported Websphere Products

Cellos Tech’s Virtual-WSA team has extensive experience working with all areas of the IBM WebSphere technology stack, including:

  • WebSphere Application Server
  • WebSphere MQ
  • WebSphere Message Broker
  • WebSphere Enterprise Service Bus (ESB)
  • WebSphere Process Server
  • WebSphere Portal

Additionally, the Cellos Tech team brings years of experience to the table, working with application integration scenarios, from basic web server / app server/database interactions to highly complex n-tier transactional or massively scaled functional topologies. Let us help you fine-tune your application environment!

Pricing

Cellos Tech provides a Virtual-WSA plan that is right for any situation; whether you have a specific project to complete or need ongoing support and analysis services, we can build a plan to fit your requirements! Our hourly rates start at $185/hour, with additional discounts provided if you purchase larger blocks of hours; we also offer Pro/Enterprise plans with guaranteed SLAs. Every support request is serviced directly by Cellos Tech’s 100% US-based Virtual-WSA systems engineers, each of whom has years of experience in installing, configuring, and troubleshooting enterprise-grade, production-level WebSphere environments.

Please contact us to determine the right plan for your needs and your budget!

Benefits

Let Cellos Tech’s Virtual-WSA team handle your Websphere Application Server support so that you can focus on your business. You’ll achieve:

  1. Increase Performance
  2. Maximized Availability
  3. Enhanced Productivity
  4. Reduced Maintenance Costs